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About us

What you need to know

Home FAQs

Here’s a selection of frequently asked questions. If you can’t find what you’re looking for here, please email us and we’ll get back to you as quickly as we can.

OUR RESOURCES

The research reviews are created by academic researchers or our staff at The Education Hub. All of the people working on the research reviews have substantial experience conducting educational research and many have also been practicing teachers. We are also considering creating some of our content in collaboration with other organisations.

If you are a New Zealand teacher, you are welcome to use and share our resources with other teachers and within your school.

For all other uses, please see our Terms of use.

We are constantly creating new content and the research guides that you cannot access are still under development.

All our topics have been chosen through extensive consultation with our stakeholders, primarily school leaders and teachers but also researchers and others involved in education. If you would like to propose a topic or area, please do send us an email: enquiries@theeducationhub.org.nz

We are always on the look-out for teachers or schools who are applying research in practice and who are engaged in innovative approaches and activities. Often it is members of the educational community who recommend that we connect with particular teachers and schools. If you, or someone you know, are involved in innovative and evidence-informed practice, we would love to hear from you. Please email: enquiries@theeducationhub.org.nz.

INTERACTING WITH THE EDUCATION HUB

Questions are collated and evaluated by The Education Hub. We then try to find a researcher who would be able to answer your question. Wherever possible, we will provide resources for popular topics.

We are always looking for interesting, high-quality and relevant research and practice to share. If you have research or practice that you would like to share with others, please send us an email: enquiries@theeducationhub.org.nz.

We are always seeking feedback and ideas from our stakeholders. Please send us an email: enquiries@theeducationhub.org.nz.

Most of our events are video-recorded and shared online – you'll find them in the Webinars section of our website. We also are hoping to start holding events around New Zealand in the near future. If you would be interested in hosting an event, please send us an email: enquiries@theeducationhub.org.nz

YOUR ACCOUNT & PURCHASES

We keep your details private and do not share them with any third parties. We collect your details so that we are able to continue to provide resources in this way, which is largely financed by our generous supporters. We will only send you our newsletters, information on up-coming events, and share new content that we are releasing. You can read our privacy policy here.

Please check you have registered with us previously. If not, you will need to Create an account from the Login page. 

If you have registered previously, but forgotten your password, simply select Forgot my password to the right of the Login window, and follow the reset link that will be emailed to you.

If the user name or email address you have used is not recognised by our system, you may have registered under a different email address previously. Please try that email address instead, or choose Create a new account.

If you don't receive a reset link, please check your other email accounts as you may have registered with a different one.

If you still cannot log in, please contact us for support.

It may take a couple of minutes to receive a password. If it still hasn't come through, please try choosing Forgot my password and see if it comes through this time.

If the problem persists, please contact us as there may be a technical issue.

Select Forgot my password to the right of the Login window, and follow the reset link that will be emailed to you.

If the user name or email address you have used is not recognised by our system, you may have registered under a different email address previously. Please try that email address instead, or choose Create a new account.

If you don't receive a reset link, please check your other email accounts as you may have registered with a different one.

If you still cannot log in, please contact us for support.

OUR COURSES

You can access your course from the Profile page on our website. You will need to log in first. 

If you have forgotten your password, simply select Forgot my password to the right of the Login window, and follow the reset link that will be emailed to you.

If the user name or email address you have used is not recognised by our system, you may have registered under a different email address previously. Please try that email address instead, or choose Create a new account.

If you don't receive a reset link, please check your other email accounts as you may have registered with a different one.

If you still cannot log in, please contact us for support.

You can add participants to your group via the Group enrolment admin link on the Profile page of the website. You will need to log in first. 

You can enrol as many participants as you purchased – ie, if you purchased a group of 7, you can add 7 names/email addresses, or 6 if you are included in the group. If you wish to add more participants, you must complete another transaction. Please note that to qualify for the multiple enrolment discount for a course, participants must be enrolled at the same time, in one transaction. Higher discount levels cannot be applied retrospectively. If you wish to remove participants from the course, or make substitutions, The Education Hub team will be notified by the system and will need to approve your request.

If you have any other queries, please contact us for support.

We regret that higher discount levels cannot be applied retrospectively. If you wish to add more participants, you must complete another transaction. To qualify for the multiple enrolment discount for a course, participants must be enrolled at the same time, in one transaction.

If you wish to remove participants from the course, or make substitutions, you can make a request and The Education Hub team will be notified by the system and approve appropriate requests.

All group admin is done via the Group enrolment admin page, which you can find a link to on your Profile page when you are logged in.

If you have any other queries, please contact us for support.

All the courses we offer provide a downloadable certificate on completion. It will be automatically added to your Profile page when you complete the course. 

Short courses are usually 8-10 weeks, while longer courses might run across a whole year. Please read the information that accompanies your course, where we talk about expected study and completion time. 

We recognise not everyone works at the same pace, so we always try to provide plenty of time for you to complete the course. For example, our 8-10 week short courses will be accessible for around 20 weeks or longer, to ensure everyone has time to complete it, and relevant dates will be communicated at the outset. We do our utmost to alert you prior to a course closing. No refunds can be offered if you fail to complete a course within the allocated timeframe.

We record all our webinars, and post the recordings within the course for users who were not able to attend.

The forums that relate to your course are located in the sidebar of each page of the course. Within each forum, you will find threads you can contribute to. You can also access them from your Profile page while you are enrolled in a course. 

Start exploring now

LATEST RESOURCES

Webinar: Movement for learning – supporting children’s physical development from ages 0-7

Exploring the role movement plays in child development and how teachers can support children to be develop gross and fine motor skills

Webinar: Movement for learning – supporting children’s physical development from ages 0-7

Exploring the role movement plays in child development and how teachers can support children to be develop gross and fine motor skills

Being a behaviour detective: Looking for clues within children’s challenging behaviours

Key insights from our webinar with Anna Winneker on responding to and preventing challenging behaviours

Schools webinar: Supporting Neurodiverse Learners to demonstrate their intellect and capability

Trish and Fay Purdie-Nicholls discuss the underpinning principles for teaching and leadership, and the core practices they have developed to enable neurodiverse learners to demonstrate their intellect and capability.
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